Payment Policy

Effective Date: January 4, 2025

Thank you for choosing FrostPownie for your luxury timepiece needs. This Payment Policy outlines the types of payment methods we accept, billing information requirements, payment processing details, and other important payment-related information when purchasing products through our website www.frostpownie.com.

By placing an order with FrostPownie, you agree to the terms outlined in this Payment Policy.

1. Accepted Payment Methods

We offer a variety of secure payment options to make your shopping experience as convenient as possible. The following payment methods are accepted for all purchases made on our website:

  • Credit and Debit Cards:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • Digital Wallets:

    • PayPal
    • Apple Pay
    • Google Pay

  • FrostPownie Gift Cards:

    • You can use a FrostPownie Gift Card to pay for your order, either partially or in full.

  • Other Payment Options:

    • We may periodically offer additional payment methods. These options will be displayed at checkout if available.

All transactions are processed securely through a trusted third-party payment gateway.

2. Order Payment Authorization

By submitting your order, you authorize FrostPownie to charge the total amount of your order (including taxes, shipping, and handling fees) to your selected payment method. Your order will not be processed until the payment has been successfully authorized.

  • Payment Processing: All payment transactions are processed in real-time. We reserve the right to cancel or reject any orders if there are issues with payment processing or if the payment method is declined.
  • Pre-Authorization: When you submit your payment information, we may place a pre-authorization hold on your card to ensure sufficient funds are available for the transaction. This is not a charge, and the funds will be held temporarily until the payment is confirmed or canceled.

3. Billing Information

It is important that you provide accurate and complete billing information when making a purchase on our website. This information includes your name, billing address, and payment details (credit card number, expiration date, CVV, etc.). Incorrect or incomplete billing information may result in order delays or payment declines.

  • Address Verification: To prevent fraud, we may verify your billing address with your bank or credit card provider. If there is an issue with address verification, we may contact you for clarification or cancel your order.

4. Sales Tax

Sales tax will be applied to your order based on the shipping address you provide. The applicable sales tax rate will be automatically calculated at checkout.

  • Domestic Orders: Sales tax rates vary by state and locality in the United States. The exact amount of sales tax will be displayed before you confirm your order at checkout.
  • International Orders: For international customers, you may be subject to local customs duties and taxes upon arrival in your country. These fees are the responsibility of the buyer and are not included in the order total at checkout. For more information on these fees, please contact your local customs office.

5. Payment Processing Errors

In the event that there is an issue with processing your payment (e.g., insufficient funds, expired card, declined transaction), we will attempt to contact you to resolve the issue. You may be asked to provide updated payment information.

  • Declined Payments: If your payment is declined, we may offer you the opportunity to submit a new payment method. If the issue is not resolved, your order may be canceled, and no items will be shipped until payment is successfully processed.

6. Order Confirmation and Invoices

Once your payment has been successfully processed, you will receive an order confirmation email from FrostPownie. This email will include:

  • A summary of the items purchased
  • The total price of your order, including taxes and shipping costs
  • An order number for tracking purposes

You will also receive a shipping confirmation email once your order has been dispatched, along with tracking information.

For your convenience, an invoice will be included in the confirmation email. You may also download or print your invoice from your account page on our website.

7. Payment Security

FrostPownie takes your security seriously. We use industry-standard encryption protocols to protect your sensitive information, including:

  • SSL (Secure Socket Layer) encryption: All payment data submitted on our website is encrypted to ensure your information is kept private and secure.
  • PCI DSS Compliance: Our payment gateway complies with the Payment Card Industry Data Security Standard (PCI DSS) to ensure safe transactions.

We do not store your payment information on our servers, ensuring that your credit card details remain secure.

8. Fraud Prevention and Security Measures

We have implemented security measures to help prevent fraud and unauthorized transactions. We may contact you to verify payment information or request additional documentation if a suspicious order is placed.

If we believe your order may be fraudulent, we reserve the right to cancel it and issue a full refund. Our fraud detection measures include:

  • Address Verification System (AVS): We use AVS to verify the billing address you provide matches the information on file with your payment provider.
  • CVV Verification: We require the CVV (Card Verification Value) for credit card payments to enhance security.

If you suspect that your order is being processed fraudulently or if you notice unauthorized charges, please contact us immediately at info@frostpownie.com or call (208) 787-0629.

9. Discounts and Promotional Offers

If you are using a discount code or promotional offer during checkout, please ensure that the code is entered correctly. Only one discount or promotional code may be applied to each order unless otherwise specified.

  • Expired Codes: We are not responsible for expired or invalid discount codes. Ensure that the code is valid before submitting your order.
  • Promotional Offers: Certain promotions may be subject to specific terms and conditions, such as product exclusions, minimum purchase amounts, or time-limited offers.

10. Currency and Payment for International Orders

For international customers, all payments will be processed in U.S. Dollars (USD). The total amount charged to your credit card may vary depending on your payment provider’s exchange rate.

  • Currency Conversion: If your card is in a foreign currency, your payment provider will convert the total amount to your local currency at their current exchange rate. Additional foreign transaction fees may apply, and these charges are determined by your payment provider.

11. Refunds and Adjustments

Refunds will be issued to the original payment method used for the purchase. In the event of a refund, processing times may vary depending on your payment method:

  • Credit and Debit Cards: Refunds typically take 3-7 business days to process, depending on your bank.
  • Digital Wallets (PayPal, Apple Pay, etc.): Refunds are usually processed within 3 business days.

For more details on how refunds are handled, please refer to our Refund and Returns Policy.

12. Contact Us

If you have any questions or concerns regarding payment or need assistance with a transaction, please feel free to contact us:

  • Email: info@frostpownie.com
  • Phone: (208) 787-0629
  • Mailing Address:
    FrostPownie
    732 Pine Mountain View Rd
    Victor, Idaho 83455
    United States

By making a purchase on FrostPownie, you acknowledge that you have read, understood, and agree to the terms outlined in this Payment Policy. Thank you for shopping with us! We are committed to providing you with a secure and enjoyable shopping experience.