Privacy Policy

Effective Date: January 4, 2025

At FrostPownie, your privacy and security are our top priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website www.frostpownie.com and make a purchase from our luxury watch store. By using our website, you agree to the practices described in this Privacy Policy.

Please take a moment to carefully read through our policy to understand how we handle your personal information. If you have any questions or concerns, feel free to contact us using the details provided below.

1. Information We Collect

When you visit www.frostpownie.com, we collect different types of information, including personal data and browsing data. The information we gather depends on how you interact with our website.

a. Personal Information

We collect personal information that you provide directly to us when making a purchase, signing up for our newsletter, or contacting our customer service team. This information may include:

  • Full name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (credit/debit card details, billing information)
  • Shipping address
  • Order history and preferences
  • Any other information you provide in communication with us

b. Automatic Data Collection

We also collect data automatically when you visit our website, such as:

  • IP address
  • Browser type and version
  • Device information
  • Pages viewed and interaction with the website
  • Location information (if enabled by you)
  • Cookies and similar technologies

This data helps us understand how visitors use our website and allows us to improve the browsing experience. We use tools like Google Analytics and other tracking technologies to gather this information.

2. How We Use Your Information

We use the information we collect in several ways to enhance your experience and provide you with the best service possible:

a. To Process Your Orders

  • Order fulfillment: We use your personal details to process and complete your purchase, including billing, shipping, and payment processing.
  • Shipping notifications: We use your email address and phone number to send you updates on your order status, including shipping notifications, tracking information, and delivery updates.

b. To Improve Customer Experience

  • Customer support: Your contact information may be used to respond to your inquiries and provide customer service.
  • Personalized recommendations: We may use your purchase history and preferences to suggest products that align with your tastes.
  • Website improvements: Data about your interactions with our website helps us identify potential issues, optimize the site, and enhance your overall experience.

c. Marketing and Communications

  • Marketing emails: With your consent, we may use your email address to send you promotional content, special offers, and updates on new product releases. You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails.
  • Targeted ads: We may use your browsing data to display personalized advertisements on third-party websites or platforms, such as Google and social media.

d. Compliance and Legal Obligations

  • We may use your personal information to comply with applicable laws, regulations, and legal processes, including responding to requests from law enforcement or government authorities.

3. How We Protect Your Information

At FrostPownie, we take the security of your personal information seriously. We employ various physical, technical, and administrative measures to protect your data from unauthorized access, loss, or misuse. These measures include:

  • SSL encryption: All sensitive data, such as credit card information, is transmitted securely via SSL (Secure Socket Layer) encryption, ensuring that your data is encrypted during transmission.
  • Payment security: We use trusted third-party payment processors to securely handle your payment details, and we do not store your payment information on our servers.
  • Access control: We restrict access to your personal data to only authorized employees who need it to perform their job functions.

Although we take every reasonable step to protect your data, no method of data transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. However, we may share your information in the following circumstances:

a. Service Providers

We may share your information with third-party service providers who assist in the operation of our website and services. These third parties may include:

  • Payment processors
  • Shipping carriers
  • Email marketing platforms
  • Customer support providers
  • Website hosting companies

These service providers are contractually bound to protect your information and use it only for the purposes for which it was provided.

b. Business Transfers

In the event of a merger, acquisition, or sale of the company, your personal information may be transferred to the new owner. We will notify you of any such changes through a prominent notice on our website.

c. Legal Compliance

We may disclose your personal information if required by law, such as in response to a subpoena, court order, or government request. This may also include situations where we need to protect our rights, prevent fraud, or comply with applicable regulations.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and pixels) to enhance your experience on our website. Cookies are small files stored on your device that allow us to recognize you and remember certain information about your preferences.

a. Types of Cookies We Use:

  • Essential cookies: These are necessary for the website to function properly, such as for managing your shopping cart and processing transactions.
  • Performance cookies: These cookies help us analyze how visitors use our website and allow us to improve its performance.
  • Functionality cookies: These cookies remember your preferences, such as language settings or items in your shopping cart.
  • Targeting cookies: These cookies are used to deliver targeted advertisements based on your browsing behavior.

You can control cookie preferences through your browser settings. However, please note that disabling cookies may impact your ability to use certain features of the website.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal data.
  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
  • Opt-out of marketing communications: You can unsubscribe from marketing emails at any time by following the unsubscribe instructions in our emails or by contacting us directly.
  • Cookie preferences: You can adjust your browser settings to manage or block cookies.

If you wish to exercise any of these rights, please contact us at info@frostpownie.com. We will respond to your request in accordance with applicable law.

7. Children’s Privacy

FrostPownie does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it immediately.

If you are a parent or guardian and believe we have collected personal information from a child under 13, please contact us at info@frostpownie.com.

8. Links to Third-Party Websites

Our website may contain links to third-party websites, including social media platforms and affiliate websites. These third-party websites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any websites you visit through links on our site.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:

  • Email: info@frostpownie.com
  • Phone: (208) 787-0629
  • Mailing Address:
    FrostPownie
    732 Pine Mountain View Rd,
    Victor, Idaho

By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Thank you for choosing FrostPownie. We are committed to protecting your privacy while delivering exceptional service and luxury timepieces.