Return Policy

Effective Date: January 4, 2025

Thank you for choosing FrostPownie for your luxury timepiece purchase. We are committed to providing you with the finest quality products and ensuring a smooth and satisfactory shopping experience. If for any reason you are not completely satisfied with your purchase, our Return Policy outlines the terms under which returns are accepted.

Please take a moment to read the following guidelines for returns, exchanges, and refunds. By making a purchase from our website www.frostpownie.com, you agree to the terms and conditions set forth in this policy.

1. Eligibility for Returns

We want you to be fully satisfied with your FrostPownie watch, but if you need to return an item, please ensure that:

  • The item is in new, unworn condition: The watch must be returned in its original, unused condition, with all protective films, tags, and packaging intact.
  • The return is initiated within 30 days of receipt: You have 30 calendar days from the date of delivery to request a return or exchange. Returns made after this period will not be accepted.
  • The item is purchased from our website: This Return Policy applies to purchases made directly through our website www.frostpownie.com. Items purchased through other third-party retailers are subject to their respective return policies.

2. How to Return an Item

To initiate a return, follow these simple steps:

a. Contact Customer Support

  • Email us at info@frostpownie.com or call our customer support team at (208) 787-0629 to notify us of your intent to return the item. Please include the following information:
    • Your order number
    • The item(s) you wish to return
    • Reason for return (e.g., wrong size, change of mind, damaged item)

Our customer service team will provide you with the necessary return instructions and an Return Authorization (RA) number to include with your return.

b. Package the Item Securely

  • Repack the item in its original packaging, including any accessories, documentation, and tags that came with the product.
  • Securely place the Return Authorization number (RA) inside the package and outside of the watch box for easy identification.

c. Return Shipping

  • Return shipping fees: The customer is responsible for the cost of return shipping unless the return is due to a defective item or a mistake made by us. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

  • Return address: Send your return package to the following address:

    FrostPownie Returns
    732 Pine Mountain View Rd
    Victor, Idaho
    83455
    United States

Once we receive your returned item, our team will process your return and notify you via email.

3. Conditions for Return

To be eligible for a return, the following conditions must be met:

  • Condition of the Item: The item must be in its original, unworn condition. If the item has been worn or shows signs of use (e.g., scratches, damage, or missing parts), it will not be accepted for a return.
  • Original Packaging: All packaging, including the watch box, instruction manuals, and warranty cards, must be returned with the item.
  • Proof of Purchase: A valid proof of purchase (order number, receipt, or email confirmation) is required for processing your return.

We reserve the right to reject returns that do not meet these criteria.

4. Refunds and Exchanges

a. Refunds

Once we have received and inspected your returned item, we will notify you by email regarding the status of your return. If your return is approved, a refund will be processed to the original payment method. Please note that it may take several business days for the refund to appear in your account depending on your bank or payment provider.

  • Refund Amount: Refunds will be for the purchase price of the item(s) returned, excluding any shipping charges. If you received a free shipping promotion, the cost of the shipping will be deducted from your refund.
  • Processing Time: Refunds typically take 5-7 business days to process after the returned item is received. Please note that the time it takes for your bank or payment provider to process the refund may vary.

b. Exchanges

If you would like to exchange your watch for a different model or size, please contact our customer support team. We will guide you through the exchange process and assist you in placing a new order for the desired item. Exchanges are subject to product availability.

Please note that if you are exchanging an item, the original item must be returned before the new item can be shipped. If there is a price difference, you may be required to pay the balance or receive a refund for the difference, depending on the transaction.

5. Damaged or Defective Items

If your item is defective or damaged upon arrival, please contact us immediately. We will assist you in processing a return or exchange for a replacement item. In cases of damaged or defective products, we will cover the return shipping costs.

To process a return for a defective item:

  • Email us at info@frostpownie.com with the following:
    • Your order number
    • Photos of the damaged or defective item
    • A brief description of the issue

We will arrange for the return of the defective item and either issue a full refund or send a replacement item, depending on your preference and product availability.

6. Non-Returnable Items

The following items are non-returnable:

  • Items purchased during promotional sales (unless specified otherwise in the offer)
  • Custom or engraved watches (personalized items)
  • Gift cards

We cannot accept returns on these items due to their personalized or unique nature.

7. International Returns

For international customers, the process for returns is the same as for domestic returns; however, you will be responsible for return shipping fees, any applicable customs duties, and taxes. Please note that refunds will be issued in U.S. Dollars (USD), and exchange rate fluctuations may impact the final refund amount.

8. Canceling an Order

If you need to cancel an order before it has been shipped, please contact us as soon as possible at info@frostpownie.com or call us at (208) 787-0629. If the order has not yet been processed for shipping, we will cancel it and issue a refund. Once the order has been shipped, the return policy will apply.

9. Changes to This Policy

FrostPownie reserves the right to update or modify this Return Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we handle returns and exchanges.

10. Contact Us

If you have any questions or need assistance with a return, exchange, or refund, please don’t hesitate to reach out to us:

By making a purchase with FrostPownie, you acknowledge that you have read, understood, and agree to the terms of this Return Policy. We strive to ensure your satisfaction with every purchase, and we’re here to assist you if you need help with any returns or exchanges.