Terms and Conditions

Effective Date: January 4, 2025

Welcome to FrostPownie! These Terms and Conditions (“Terms”) govern your use of our website, www.frostpownie.com, and the purchase of products from FrostPownie. By accessing or using our website and making a purchase, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you should not use our website or make any purchases.

Please read these Terms carefully before using our site or making a purchase.

1. General Information

FrostPownie is a luxury watch retailer that offers high-quality timepieces. Our website provides detailed product descriptions, images, and other relevant content to help you make informed purchasing decisions.

Website: www.frostpownie.com
Company Name: FrostPownie
Address: 732 Pine Mountain View Rd, Victor, Idaho, 83455, United States
Phone: (208) 787-0629
Email: info@frostpownie.com

These Terms apply to all users of the website, including, without limitation, users who are browsers, customers, merchants, or contributors of content.

2. Use of the Website

a. Eligibility

By using our website and purchasing our products, you represent that you are at least 18 years of age or have the consent of a legal guardian. If you are under 18, you may only use our site with the supervision of a parent or guardian.

b. Account Registration

You may need to create an account to make a purchase or access certain features of the website. You agree to provide accurate and complete information when registering an account. You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.

c. Website Access and Availability

We reserve the right to modify or discontinue the website at any time, with or without notice, without liability to you. While we strive to keep our website accessible and functioning properly, we cannot guarantee that it will be free of errors, interruptions, or defects.

3. Products and Pricing

a. Product Information

We make every effort to ensure that product descriptions, images, and other content on our website are accurate and up-to-date. However, we do not guarantee that the product descriptions are error-free or complete. We reserve the right to correct any errors or omissions at any time, without prior notice.

b. Pricing

All prices on the website are listed in U.S. Dollars (USD). Prices are subject to change without notice. In the event that the price of an item is incorrect due to a technical error or pricing mistake, we will notify you of the correct price before processing your order. You will have the option to accept or cancel your order based on the updated price.

Taxes: Sales tax will be applied to orders based on your shipping address, as required by law. For international orders, customs duties and taxes may apply, and the customer is responsible for these additional costs.

c. Availability

All orders are subject to product availability. If a product you ordered is out of stock or unavailable, we will notify you as soon as possible and offer you the option to wait for restocking, select an alternative product, or cancel the order.

4. Order Processing and Acceptance

a. Order Confirmation

When you place an order, we will send an order confirmation email to acknowledge that we have received your order. This is not an acceptance of your order, but simply a confirmation that we are processing it.

b. Order Acceptance

An order is only considered accepted by FrostPownie once your order has been shipped. If there are any issues with your order, such as payment processing errors or shipping restrictions, we will notify you promptly.

c. Order Cancellation

If you wish to cancel your order, please contact us immediately at info@frostpownie.com or call (208) 787-0629. Cancellations are only possible if the order has not yet been shipped. Once the order is processed or shipped, cancellation is no longer possible.

5. Payment and Billing

a. Accepted Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • Digital Wallets: PayPal, Apple Pay, Google Pay
  • FrostPownie Gift Cards

All transactions are securely processed through our payment gateway.

b. Payment Authorization

By submitting your payment information, you authorize us to charge the total amount of your purchase, including taxes, shipping, and handling, to your chosen payment method. If the payment cannot be processed for any reason, your order may be canceled.

c. Billing Information

You agree to provide accurate and complete billing information when making a purchase. If there are any issues with your payment or billing information, we will contact you to resolve them.

6. Shipping and Delivery

a. Shipping Policy

Our shipping policy can be found in detail in our Shipping Policy. We offer a variety of shipping options, including standard and expedited shipping. Delivery times vary based on your location and the shipping method selected.

  • Free shipping is available on orders over a certain amount (check our Shipping Policy for specific details).
  • International shipping is available, but customers are responsible for any applicable customs duties or taxes.

b. Delivery Delays

While we strive to fulfill all orders promptly, delivery times are estimates and may be affected by factors such as shipping carrier delays, weather conditions, or customs processing for international orders.

7. Returns and Exchanges

a. Return Policy

We want you to be completely satisfied with your purchase. If you are not, our Return Policy outlines how to return or exchange your item. Returns must be requested within 30 days of receiving your order.

  • Products must be in unused, undamaged condition and in their original packaging.
  • Returns are subject to approval, and certain items (e.g., custom or engraved watches) may not be eligible for return.

8. Intellectual Property

a. Ownership of Content

All content on our website, including text, graphics, images, logos, and software, is the property of FrostPownie or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from our site without prior written permission from FrostPownie.

b. Trademarks

The trademarks, logos, and service marks displayed on our website are the property of FrostPownie or third-party owners. You may not use these marks without permission from the respective trademark owner.

9. Limitation of Liability

To the fullest extent permitted by law, FrostPownie will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our website or products, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, even if we have been advised of the possibility of such damages.

10. Privacy

Your use of our website and your purchase of our products are also governed by our Privacy Policy. By using our website, you consent to the collection and use of your personal information as outlined in the Privacy Policy.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the state of Idaho, United States. Any disputes arising out of or related to these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

12. Changes to Terms and Conditions

We reserve the right to update, modify, or change these Terms and Conditions at any time without prior notice. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review these Terms periodically to stay informed about any changes.

13. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

  • Email: info@frostpownie.com
  • Phone: (208) 787-0629
  • Mailing Address:
    FrostPownie
    732 Pine Mountain View Rd
    Victor, Idaho 83455
    United States

By using our website or purchasing from FrostPownie, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Thank you for shopping with us!