Sales Policy

Effective Date: January 4, 2025

Thank you for choosing FrostPownie for your luxury timepiece needs. We take great pride in offering high-quality watches and exceptional customer service. This Sales Policy outlines the terms and conditions that apply to all purchases made through our website, www.frostpownie.com.

By placing an order with us, you agree to comply with the terms set forth in this Sales Policy. Please read the following information carefully.

1. Ordering Process

When you place an order on our website, the following steps take place:

a. Placing Your Order

  • To place an order, simply browse our collection of luxury watches and add the desired items to your shopping cart.
  • Once you have reviewed your selection, proceed to checkout to enter your payment and shipping details.
  • After submitting your order, you will receive an order confirmation email that includes details of the items you purchased, shipping address, and the total amount charged, including taxes and shipping costs.

b. Order Confirmation

  • Upon receiving your order, we will send you an order confirmation email. This email confirms that we have received your order and that payment has been successfully processed.
  • Please note that the order confirmation email is not an acceptance of your order. It is simply an acknowledgment that we have received your order.
  • An order is only considered accepted by FrostPownie once your order has been shipped.

c. Order Processing

  • After we receive your order, it will be processed within 1-3 business days. We will verify your payment details and prepare your items for shipment. You will receive a shipping confirmation email once your order has been dispatched.

2. Pricing and Payments

a. Pricing

  • All prices listed on our website are in U.S. Dollars (USD) unless otherwise specified.
  • Prices are subject to change without notice. However, once your order has been confirmed, the price of the item(s) ordered is fixed.
  • The price of an item at the time of your order will be the price charged to your payment method. If there is any discrepancy in pricing, we will notify you before processing the order.

b. Payment Methods

We accept the following payment methods for all orders placed on our website:

  • Credit and Debit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • Digital Wallets:
    • PayPal
    • Apple Pay
    • Google Pay
  • Gift Cards:
    • FrostPownie Gift Cards

All transactions are processed securely through our payment gateway, ensuring your personal and financial information is protected.

c. Sales Tax

Sales tax will be applied to orders based on the shipping address. The applicable sales tax will be calculated at checkout.

For international orders, customs duties and taxes may apply and are the responsibility of the customer.

d. Discounts and Promotions

  • Any promotional discounts or coupons can be applied during the checkout process.
  • Only one discount or promotional code can be used per order unless otherwise specified.
  • Promotional discounts or offers are subject to availability and may have certain terms and conditions, such as expiration dates or product exclusions.

3. Shipping and Delivery

a. Shipping Options

  • We offer a variety of shipping methods to suit your needs, including standard and expedited shipping options. Shipping costs will be calculated at checkout based on your location and chosen shipping method.
  • Free Shipping: Free standard shipping is available on orders over a specified amount, which will be detailed on the website or during checkout.

b. Shipping Times

  • Domestic orders are typically shipped within 1-3 business days of order confirmation.
  • International shipping times may vary based on destination and customs processing.

Please note that shipping times are estimates and may be affected by factors such as high order volumes, weather conditions, or customs delays.

c. Shipping Restrictions

  • We currently ship to most locations worldwide. However, there may be restrictions in certain countries or regions due to legal or logistical reasons.
  • International customers are responsible for any additional fees, including customs duties or taxes, that may be incurred during the shipping process.

d. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with tracking details. You can use the tracking number to check the status of your delivery.

4. Cancellations

a. Order Cancellation

  • If you wish to cancel your order, please contact us as soon as possible by emailing info@frostpownie.com or calling our customer service line at (208) 787-0629.
  • Orders can only be canceled before they are shipped. Once the order has been processed or shipped, cancellations will no longer be possible, and you will need to follow our return policy.

5. Returns and Exchanges

We hope you are completely satisfied with your purchase. However, if you are not, our Return Policy allows you to return or exchange your item within 30 days of receiving it, provided the item is unused, undamaged, and in its original packaging.

For detailed information on our return process, please refer to our Return Policy.

6. Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately. We will arrange for a return or exchange of the product at no additional cost to you. For assistance, please email us at info@frostpownie.com with the following details:

  • Order number
  • Photos of the damaged or defective item
  • A brief description of the issue

We will promptly resolve any issues and ensure you are fully satisfied with your purchase.

7. Warranty

All FrostPownie watches come with a 2-year warranty that covers manufacturing defects. This warranty does not cover damage caused by accidents, misuse, or wear and tear.

For warranty inquiries, please contact our customer service team at info@frostpownie.com, and we will assist you with the process.

8. Limitation of Liability

FrostPownie is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products, even if we have been advised of the possibility of such damages. Our liability is limited to the amount you paid for the product.

9. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be reflected on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy regularly to stay informed of any updates.

10. Contact Us

If you have any questions or concerns about our Sales Policy, please do not hesitate to contact us:

  • Email: info@frostpownie.com
  • Phone: (208) 787-0629
  • Mailing Address:
    FrostPownie
    732 Pine Mountain View Rd
    Victor, Idaho
    83455
    United States

By placing an order with FrostPownie, you acknowledge that you have read, understood, and agree to the terms outlined in this Sales Policy. We look forward to providing you with the finest luxury timepieces and exceptional customer service.